FAQ
FAQ – Dermize
Welcome to the Dermize Frequently Asked Questions section. Here you’ll find answers to the most common questions about our skincare products and services. If you can’t find what you’re looking for, feel free to contact us at dermize.de@gmail.com
1. What kind of ingredients do you use in Dermize creams?
All our creams contain high-quality ingredients that are dermatologically tested and free from parabens, silicones, and mineral oils. We use natural active ingredients such as hyaluronic acid, vitamins, and carefully selected botanical extracts to respect all skin types.
2. Are Dermize products tested on animals?
No. Dermize is cruelty-free: we do not test our products on animals at any stage of the production process.
3. Are your products suitable for sensitive skin?
Yes. Our formulas are designed to minimize the risk of allergies and irritation. However, if you have particularly reactive skin, we recommend performing a patch test on a small area before use.
4. How can I choose the right cream for me?
Each Dermize product is formulated to target specific skin concerns. Check out our Product Guide on the website or contact us directly—we’ll be happy to help you find the most suitable cream.
5. How long does it take to see results?
You’ll notice the first hydrating and soothing effects after the initial applications. For more visible improvements (e.g., reduced fine lines or more even skin tone), we recommend consistent use for at least 4–6 weeks.
6. Can I use Dermize creams during pregnancy?
Our formulas are safe and gentle, but if you are pregnant, we always recommend consulting your doctor before starting any new skincare routine.
7. Do you ship internationally?
Yes, we ship across Europe. For details about shipping costs and delivery times, please visit the Shipping & Delivery section.
8. Can I return a product?
Yes. If you’re not satisfied, you can return unopened products within 14 days of delivery. For full details, please see our Return Policy.
9. How can I contact you?
You can email us at dermize.de@gmail.com or fill out the contact form on our website. Our customer service team will reply within 24–48 hours.